Join us as a Product and Proposition Manager - Insurance at Barclays where you'll be responsible for the day-to-day management of two insurance products, working directly on these products and in close collaboration with a third‑party supplier. You will support change delivery by partnering with product owners, managing operational activities such as customer complaints, and participating in governance forums. The role involves translating insights and actions from governance forums into tangible product improvements, while working with regulators to ensure ongoing compliance. You will also undertake data analysis and regularly present insights and recommendations to senior stakeholders, to manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Key Responsibilities
- Development of customer‑level strategies & solutions that are tailored to customers' needs.
- Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
- Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement and refine the product/process before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Leadership & Operational Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives, coach employees, appraise performance and determine reward outcomes.
- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent standards: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
- For an individual contributor, lead collaborative assignments, guide team members through structured assignments, identify the need for inclusion of other specialisations to complete assignments and identify new directions for assignments or projects, using cross‑functional methodologies or practices.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies or procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work closely related to other areas, requiring an understanding of how areas coordinate to achieve organisational objectives.
- Collaborate with other areas for business‑aligned support to keep up to speed with business activity and strategy.
- Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
- Communicate complex information effectively, including sensitive or difficult‑to‑communicate content.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive.
Required Experience & Qualifications
- Proven product management experience.
- Delivery experience, including working with change activities.
- Solid experience working with data: analysis, interpretation and presentation, with an understanding of governance and risk forums.
- Strategic mindset, with the ability to support the development of product and proposition strategies.
- Experience within the financial services industry.
- Demonstrated experience managing and maintaining products within a regulated environment.Experience supporting product governance, including risk and compliance requirements.
- Strong ability to work effectively with multiple stakeholders across the business.
- Customer-focused approach, committed to delivering positive customer outcomes.
Highly Valued Skills
- Experience within the insurance sector.
- Experience using data visualisation tools such as Power BI and Tableau.
- Familiarity with agile ways of working.
