Business Relationship Director - Cloud Infrastructure Services - LondonReference Code: 469681-en_GBContract Type:PermanentProfessional Communities: Delivery ExcellenceAbout the job youre consideringWe are seeking an experienced Business Relationship Director to join Capgeminis Cloud Infrastructure Services (CIS) business, supporting a large, complex client environment.This is a senior, client-facing leadership role operating within a SIAM (Service Integration & Management) ecosystem, where you will act as the primary interface between client business units and a multi-supplier delivery landscape.The role combines elements of Client Partner, Account Executive, and Service Engagement leadership, with a strong focus on executive stakeholder management, service representation, and commercial growth, rather than hands-on operational deliveryHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleAs the senior face of service delivery to a key client business unit, you will:Own and manage the end-to-end relationship with senior business stakeholders, including C-suite engagementRepresent the full service ecosystem across multiple suppliers, ensuring alignment to business prioritiesAct as the voice of the business into the SIAM function, translating demand into effective service outcomesProvide oversight of service performance, including communication of major incidents and business impact (non-operational role)Identify and shape commercial opportunities and service improvements across the accountNavigate and influence a complex, multi-vendor environment, ensuring effective collaboration across suppliersDrive continuous improvement and innovation, enhancing overall service quality and customer experienceEnsure effective service reporting, financial oversight, and governance alignment.ContextOperating within a large-scale, multi-supplier IT services environmentPart of a structured delivery organisation including senior BRM leadership and business unit-aligned rolesClose alignment with account and delivery leadership, with high visibility across senior stakeholdersFocused on business engagement and value realisation, rather than operational service managementYour skills and experienceWe are looking for individuals who can operate credibly at executive level within complex IT and business environments.Essential ExperienceProven experience within a System Integrator (SI) or Managed Services environmentStrong track record of executive / C-suite stakeholder engagementExperience operating within complex, multi-supplier / SIAM environmentsAbility to represent large-scale service delivery in a strategic, business-facing capacityStrong commercial awareness with experience identifying growth and transformation opportunitiesDesirableExperience working within highly regulated or secure environments (e.g. Defence, Government, Critical National Infrastructure)Background from tier-one consultancies / SIsExposure to large-scale enterprise IT services and transformation programmesKey Skills & AttributesExceptional communication skills and executive presenceStrong stakeholder management and influencing capabilityAbility to operate with gravitas at CxO levelComfortable navigating complex, multi-supplier environmentsCommercially astute with a focus on value creation and growthHigh levels of professionalism and attention to detailWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. You must be a sole UK national.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYoud be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgeminis learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYoull be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. Youll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of 22.5 billion. Make it real | www.capgemini.com