IT Support Analyst (3 Month Contract, Potential for Extension) Location: Charnwood Borough Council (Hybrid potential, subject to discussion) Rate: £23 per hour (Outside IR35, Umbrella) Hours: 37 hours per week Charnwood Borough Council is seeking a proactive and skilled IT Support Analyst to join their team for an exciting contract opportunity. The role offers a chance to work within a dynamic IT support environment, providing essential services to ICS users. With an initial 3 month contract and the potential for extension, this position is ideal for someone looking to make an impact in local government IT services. Key Responsibilities: Provide technical IT support to users of ICS services via phone, email, and web forms. Diagnose, troubleshoot, and resolve technical issues related to software, hardware, mobile devices, and peripherals. Configure and implement new computer systems, including remote installations. Take ownership of incidents and service requests, ensuring they are resolved in a timely manner. Support IT asset management and ensure proper documentation and record-keeping. Work on a rotational basis to provide both front-line technical telephone support and remote support. Contribute to system improvements and assist in maintaining system performance. Skills & Experience: Proven experience in IT support, with a strong understanding of troubleshooting software, hardware, and IT systems. Familiarity with Service Management software and asset management processes. Excellent communication and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of IT technologies and a passion for continuous improvement. Additional Information: Rate: £23 per hour (Outside IR35, Umbrella). Contract Length: Initial 3 months with the potential for extension. Location: Charnwood Borough Council, with potential for hybrid working (discussed with the manager). Hours: 37 hours per week. Work Status: Outside IR35, paid via Umbrella. If you're a motivated IT professional looking for an opportunity to work with a supportive team in a meaningful environment, we'd love to hear from you.