A well-established organisation is seeking a 1st Line Support Engineer to join its collaborative IT team. This role is ideal for someone with a customer-focused mindset, strong troubleshooting skills, and a desire to grow within a dynamic technical environment. You’ll be supporting over 250 users across the business, ensuring a responsive and high-quality IT experience. Key Responsibilities * Act as the first point of contact for technical support across the business. * Deliver a best-in-class customer experience to internal users. * Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. * Log and manage support requests via the internal Service Desk system. * Liaise with external vendors and suppliers to support issue resolution. * Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. * Ensure compliance with IT policies and procedures. * Maintain and update technical documentation and contribute to team knowledge sharing. * Collaborate with senior support colleagues to develop technical skills. * Support team members with key tasks and projects. * Maintain a proactive and positive approach to continuous improvement. Experience & Technical Skills * Experience working with service desk management systems * Familiarity with Microsoft Office 365 and Windows Client OS * Knowledge of Windows Server OS, Active Directory, and network protocols (TCP/IP & DNS) * Hardware troubleshooting experience If you feel this opportunity aligns with your skills and experience, please forward your CV to Andy Dale at Arcas Technology