Role Overview As a account Manager (CSM), you’ll be the primary point of contact for a portfolio of B2B customers. You’ll focus on driving adoption, delivering measurable outcomes, and ensuring long-term customer retention. This is a hybrid role blending consultative account management with technical product expertise. Key Responsibilities Own the post-sale relationship for a portfolio of 25–40 mid-market and enterprise accounts. Drive product adoption and engagement by leading onboarding, training, and quarterly business reviews. Partner with sales on expansion opportunities and identify upsell/cross-sell potential. Act as the “voice of the customer” to internal product and engineering teams. Monitor customer health scores and proactively address churn risks. Manage escalations and ensure a high standard of service delivery. Requirements 3–5 years of experience in Customer Success, Account Management, or related B2B SaaS roles. Strong understanding of SaaS business models and customer lifecycle management. Proven track record of maintaining and growing enterprise or mid-market accounts. Excellent communication skills, both written and verbal, with the ability to present to senior stakeholders. Experience using CRM and CS tools (HubSpot, Salesforce, Gainsight, or similar). Highly organized, analytical, and comfortable working in a fast-paced startup environment. Nice to Have Experience in GTM or RevOps tooling. Knowledge of B2B outbound or sales automation workflows. Multilingual (e.g. French, German, Spanish) for EU accounts. Benefits Competitive salary performance-based bonus Remote-first culture with flexible working hours Learning & development budget Annual company offsite 25 days holiday bank holidays