Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Advisor to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.
Salary is between £26,000 to £28,000 depending on experience. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
As the Customer Service Advisor, you will:
Manage assigned customer accounts, addressing requests and providing full support to External Sales Managers
Handle inbound calls, reception overflow, and customer enquiries from internal teams and end users
Process internet and email orders internal systems; input call wrap-up codes
Prepare quotes, schemes, and process product sample requests
Monitor customer orders (back orders, forward orders, call-offs) and maintain accurate CRM/online customer information
Provide product information and basic technical support; maintain up-to-date product knowledge
Set up customers for online ordering and provide administrative support to Area Sales Managers
Liaise with carriers for deliveries, chase PODs, and manage warehouse discrepancies
Conduct key account courtesy calls and update Excel spreadsheets for management reporting
Collaborate with internal departments including Commercial, Quality, Bespoke, Marketing, Technical, and other departments
As the Customer Service Advisor, you will have:
Experience in customer service, this is essential (preferably in a fast-paced office environment)
A warm, approachable, and professional manner with a passion for delivering excellent customer service
The ability to remain calm and solution-focused when handling difficult queries
Strong organisational skills and the ability to manage time and workload independently
A high level of attention to detail and accuracy
A working knowledge of Microsoft Office (Word, Outlook, Excel)