IT Operations Manager
We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function.
This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies’ technical infrastructure, whilst working alongside the Infrastructure Manager.
The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers.
The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value.
Location: Norwich City Centre (free on-site parking provided)
Hours: Full-time 35 hours per week, Monday-Friday
Salary: £50,(Apply online only) PA DOE
Key Responsibilities:
Lead and support the Technical Support team
Manage and maintain core IT infrastructure and services
Ensure adherence to cyber security standards and best practices
Oversee infrastructure change planning and implementation
Work closely with third-party suppliers and service providers
Support the ongoing development and improvement of IT operations
Provide timely and effective technical support to users
Carry out out-of-hours maintenance when required
Essential Skills & Experience:
Minimum 5 years’ recent and relevant IT infrastructure experience
Previous experience managing external suppliers and internal team members
Strong experience in change planning and implementation
Excellent verbal and written communication skills
Strong technical knowledge of:
VMware server and desktop virtualisation
Windows Server and Desktop operating systems
Active Directory and Group Policy
Networking technologies including routers, switches, firewalls, VLANs and IP routing
Microsoft 365 Exchange
Ability to work effectively under pressure
Willingness to undertake out-of-hours maintenance when necessary
Experience working with ISO/IEC 27001 standards
About You:
You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You’ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security.
If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you.
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.
Contact Rosie or Hannah at Contract Personnel for more details today