This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.
Due to the on-going expansion of the business, an opportunity has become available for an experienced Customer Service Advisor/Administrator/Scheduler to join the dynamic Service Team.
This is an excellent opportunity for an enthusiastic, organised and hard-working individual who is seeking professional development. They are looking for an enthusiastic, forward-thinking person who is interested in progressing with the business over the long-term.
You will be working closely with the Service Manager, Engineers and the rest of the Service Team to maintain the highest level of service & support to their clients.
Key tasks will include:
1. Day to day management of assigned engineer’s diaries and workload
2. Contacting clients to schedule in engineer appointments
3. Daily processing of client requests for engineer appointments
4. Management & ownership of routine maintenance visits to ensure they are completed within the required time frames
5. Management and ownership of corrective and small installation jobs for assigned regions including booking in with clients, ordering required equipment and arranging overnight accommodation for engineer as required
6. Answering the telephone & providing telephone administrative support to engineers and clients
7. Acting as liaison between clients and the company via telephone & email
8. Ordering equipment for specific jobs and ensuring delivery to correct address
9. Providing administrative support to the Service Manager & other members of the Service Team
The right person for this role will have:
10. A positive can-do attitude & excellent interpersonal skills
11. Extensive administrative experience in a busy office environment
12. Experience managing engineers would be an advantage but not essential
13. Strong, proven organisational skills
14. The ability to prioritise & self-manage daily workload
15. A confident, professional telephone manner
16. A high-level attention to detail
17. Experience in data entry and/or use of client management software
18. Experience in Microsoft Office Suite (Word, Excel, Outlook)
19. IT literate
Remuneration & Benefits:
20. £25,000-£27,000p/a
21. 28 Days Holiday (Inc Bank Holidays)
22. Pension
23. Numerous Social Events
24. 30 – 5.00 Mon-Fri (1 hour lunch)
25. Casual Dress
26. On-Site Gymnasium
This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.