Remote Customer Care Advisor (6 Month Contract) | £28,000
Location: Fully Remote
We're excited to offer an excellent opportunity for an experienced customer service professional to join a fast-growing fashion and lifestyle brand that prides itself on delivering outstanding service. As part of the Customer Care team, you'll be at the heart of the business, ensuring every interaction reflects the brand's values and creates a positive, lasting impression.
This is a fast-paced and rewarding role where you'll support customers across multiple channels, including phone, email, live chat, and social media. We're looking for someone who is passionate about people, thrives on problem-solving, and brings energy, empathy, and professionalism to every conversation.
Customer Service Advisor Responsibilities:
Deliver a friendly, personalised, and professional service to every customer.
Respond promptly to customer queries across phone, email, live chat, and social media.
Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.
Work closely with courier partners, warehouses, and internal teams to resolve issues seamlessly.
Build strong customer relationships and use initiative to deliver the best outcomes.
Collaborate with wider business teams to support overall customer experience.
Working Hours:
Monday to Friday standard shifts.
1 in every 3 Saturdays.
1-2 late shifts per week (11:30am - 8:00pm).
Customer Service Advisor Skills:
Proven experience in a customer-facing role (e-commerce or fashion background essential).
Excellent written and verbal communication, with strong attention to detail.
Confident juggling multiple tasks in a fast-paced environment.
Proactive problem-solver with the ability to work independently.
Highly organised, adaptable, and committed to putting the customer first.
Customer Service Advisor Benefits:
Competitive salary of £28,000.
Fully remote working with flexibility to suit your lifestyle.
25 days holiday (plus bank holidays) - Pro rata.
Discretionary bonus scheme.
A supportive, collaborative team culture with opportunities to grow and develop.
BBBH34368