Market Research Assistant (16 Month FTC)
Department: Marketing
Employment Type: Full Time
Location: Cardiff
Description
Hybrid: 2 days per week in-office
Location: Cardiff Office
In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.
We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.
Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the Role:
Joining us as a Market Research Assistant on a 16 Month Fixed Term basis, you'll be at the heart of helping Confused.com truly understand our customers. This is a fantastic opportunity for someone passionate about customer behavior, eager to dive deep into both quantitative and qualitative research, and skilled at turning complex data into clear, actionable insights.
You'll manage research projects from start to finish, collaborating across teams like Advertising, ECRM, UX, and Design to ensure customer understanding drives our strategies and decisions. If you're a self-motivated individual who thrives on making an impact through evidence-based recommendations, this role could be for you.
What you'll be doing:
* Research Design & Delivery: Leading quantitative and qualitative research projects end-to-end, from survey design and data collection to analysis and reporting. This includes both primary research (surveys, interviews, focus groups) and secondary research (industry analysis, competitor intelligence).
* Data Analysis & Interpretation: Analysing large datasets using tools like Excel, or similar, interpreting customer feedback and behavioral data to spot trends, patterns, and opportunities. You'll combine various data sources to build a comprehensive view of the customer experience.
* Insight Storytelling: Transforming complex data into compelling, customer-focused insights and recommendations. You'll communicate findings persuasively to influence key stakeholders across the business.
* Brand Health & Campaign Evaluation: Managing ongoing Brand Health Tracking, evaluating campaign performance, and monitoring competitor activity
* Stakeholder Collaboration: Partnering with colleagues across departments (Advertising, ECRM, UX, Design, etc.) to deliver on research briefs
* Customer Metrics Management: Taking ownership of crucial customer metrics, providing regular reporting and analysis supporting a customer-centric culture.
What we're looking for
Essentials:
* Experience with quantitative research, including survey development, data analysis, and interpretation.
* Around 1 year of experience in a marketing or customer data focussed role, ideally within a digital environment.
* Comfortable using qualitative research techniques such as depth interviews or focus groups.
* Proficient in data processing and visualization tools like Excel or similar.
* An ability to tell stories with data, making insights accessible, engaging, and actionable for different audiences.
* A genuine interest in marketing and a good understanding of how various channels contribute to brand performance.
* Highly organized, capable of managing multiple projects simultaneously and consistently meeting deadlines.
* A collaborative team player who can also work independently, take initiative, and thrive in a dynamic environment.
* Open to change, with a strong desire to learn and develop professionally.
Our commitment to you:
At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What we offer
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
* 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
* A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
* Employer matching pension contributions up to 7.5%
* A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
* Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
* 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
* Private medical cover, critical illness cover, dental plans and employee assistance programme
* Free gym access
* Employee discounts programme
* A healthy learning and training budget to support your development
* Electric vehicle and cycle to work schemes
* Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
*As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
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