Closing date: 28-08-2025
Customer Team Leader
Location: Plum Tree House, Town Foot, Rothbury, NE65 7SL
Pay: £13.99 per hour
Contract: 20 hours per week (regular overtime, permanent, part time)
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
Responsibilities
* Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
* Develop the team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Make sure that the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
* Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.
Requirements & Qualifications
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem‑solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.
Benefits
* Full, paid training and dedicated support for your personal development and career progression.
* 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
* 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance and accessible on your phone.
* Cycle‑to‑work scheme.
Diversity and Inclusion
* We want to build diverse teams and we welcome applications from everyone.
* We want our stores to be inclusive environments, where our colleagues can reach their full potential.
* We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
* If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
* We are also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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