Customer Service Executive
Location: Towcester, Northamptonshire, NN12 7LS
Salary: Competitive
Job Type: 12 month fixed term contract
Our client is first and foremost an independent, family-owned business. Deeply committed to its values, it has always enjoyed a close relationship with its vet clients.
With an offering of more than 15 different services, they aim to provide all the support you need to get the most out of their products and expertise in the animal health industry.
The Role
* First point of contact for the Company’s customers via their careline supporting Veterinary professionals, Pet owners, Farmers, Wholesalers and Retailers, delivering a high level of customer service and efficiency in support of their enquiries.
* Working in collaboration with the team of vets, provide support for technical and quality enquiries related to their product portfolio and associated services.
* Continually invest in technical knowledge and understanding of their product portfolio and related market through regular training.
* Work closely with their external suppliers, wholesalers and distributors within the UK and ROI, in relation to direct supply of their products and services, execute timely and accurate administration including sales order processing, order acknowledgements, invoicing, raising credits, debits and resolving customer enquiries relating to general supply.
* Attend and participate in product launches, congresses and commercial meetings where relevant to support exchange of knowledge, training and best practice.
Skills and Qualifications
* Qualified RVN or MRCVS
* Excellent communication skills, proactive approach with the ability to build rapport quickly
* Strong organisational and administrative skills
* Effective teamwork and collaboration
* Experience of Customer Service or Veterinary technical support
Benefits
* A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
* Work as part of the ambitious and dedicated Customer Service team.
* Enjoy hybrid working that ensures the perfect work-life balance.
* Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
* Bring your furry friend to their dog-friendly office!
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply.
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