Overview
We are looking for an experienced Box Office Manager to join an exciting independent hospitality and live music events business. This is a fantastic opportunity for someone highly organised, operationally strong, and passionate about customer experience, hospitality, and ideally music/live entertainment. This is primarily an office-based role managing a small team of 4–5 people, ensuring the smooth day-to-day running of all box office operations and customer touchpoints.
Responsibilities
* Manage incoming emails and phone calls across all customer touchpoints
* Act as the primary source of information for customers, handling enquiries, complaints, and troubleshooting
* Oversee all ticketing activity including bookings, cancellations, and amendments
* Monitor cancellations across shows and manage ticket reallocations
* Enter daily financial data and complete cash-up procedures
* Maintain accurate records of transactions, adjustments, and customer interactions
* Handle general administrative duties including filing, receipts, and documentation
* Issue credit notes for resold tickets based on nightly reporting
* Prepare, organise, and print daily guest lists, ensuring accuracy at all times
* Manage artist and promoter guest lists and associated requirements
* Ensure all box office systems run smoothly day to day
* Upload and maintain accurate show listings on the website
* Lead, support, and manage a team
What Were Looking For
* Previous experience within a Box Office Manager or similar operational/admin role
* Experience managing or supervising teams
* Strong organisational and administrative skills
* Excellent communication and customer service abilities
* Passion for hospitality, live events, or music would be highly desirable
The Details
* 40-hour contract
* Mainly Monday to Friday, 10am–6pm
* Some weekends may be required depending on events/business needs
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