***Three Month Temporary Assignment***
Job Title: Administrative Officer
Location: The Law Courts Swansea SA1 4PF
Salary: £12.36 per hour
Contract Type: Full-time | Temporary
Administrative Officer - HM Courts & Tribunals Service (HMCTS)
Overview:
Administrative Officers play a key role in supporting the effective operation of courts and tribunals. They deliver high-quality customer service and perform a range of administrative tasks to progress cases and support judicial processes. HMCTS promotes Lean principles and continuous improvement.
Key Responsibilities:
* General Administration:
Prepare case files, manage records, handle correspondence, photocopying, filing, and post duties.
* Operations Support:
Assist in court hearings, manage schedules, contact parties, serve documents, and handle enquiries (face-to-face, phone, written).
* Casework Processing:
Process legal documents, court orders, fines, and fees with accuracy and attention to detail.
* Verification & Compliance:
Check documents and records for accuracy and compliance with procedures.
* Information Management:
Collect, interpret, and prepare data for reports, meetings, and statistical analysis.
* Financial Tasks:
Perform basic financial calculations, reconcile accounts, and manage juror numbers efficiently.
* Customer Service & Communication:
Liaise with judiciary, legal professionals, and the public to provide guidance and enforce decisions.
* Team Collaboration:
Participate in team meetings, problem-solving, and contribute to process improvements and small projects.
* Other Duties:
May include roles such as Jury Bailiff Officer or Health & Safety Coordinator. Flexibility to work across local offices may be required.
Skills & Qualifications:
* 5 GCSEs (A*-C) or equivalent, NVQ Level II in Business Administration, or relevant experience.
* Strong IT and communication skills.
* Ability to work independently and as part of a team.
Operational Delivery Profession:
This role is part of a cross-government community focused on delivering public services. It offers opportunities for professional development and career progression.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.