Job Overview
Runcorn up to £30k DOE
We are currently in partnership with a UK leading organisation who operate within the retail sector, who are seeking to recruit for a Customer Care Administrator to join them, working in a standalone role in Customer Services.
In this role, you will be responsible for providing an excellent customer service to all customers, by ensuring all customer communication is actioned within set time frames!
Reporting into the Ecommerce Manager, role responsibilities are:
1. Dealing with all customer queries via email & live chat (no telephone)
2. Assisting with order queries that have been processed through a variety of platforms – including TikTok shop, amazon, and eBay.
3. Liaising with the warehouse department to arrange deliveries
4. Processing customer refunds
5. Handling customer complaints
6. Using the in-house order system, Shopify platform + Microsoft Packages
Skills required:
7. Successful candidate must have excellent communication skills.
8. Must be an organised & self-driven individual.
9. Good attention to detail
10. A confident communicator!
Salary & Benefits:
11. 25 days holiday
12. Working hours: 8:30am-5:30pm with (1 hour) for lunch
13. Hybrid working – Fridays working from home
14. Free onsite parking
15. Private healthcare
16. Informal dress
17. Staff discount on products
18. Pension
If you require any further information, please contact Ellie or Abbie at the office on 01925 652 323
Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted