We are looking for an After Sales Associate for our company operating in the HVAC (heating, ventilating and air conditioning) sector.
Job Description
Responsibilities include but are not limited to:
* Processing customer account opening applications and making sure it is complete
* Processing customer orders, invoicing, filing picking and delivery notes
* Visiting dealers and carrying out product promotion activities
* Notifying overdue accounts and ensuring they are trading within their credit limit.
* Arrange collections and refunds and ensure the correct procedure is followed.
* Tracking orders, notifying late deliveries as well as collection failures to customers and logistic department
* Reporting product faults back to QM at HQ + Uk Sales and report customer complaints back to the Uk Sales
* Updating operations and sales about shortages and tracking suppliers' ETA for relevant items
* Keeping back orders intact and making sure they were ordered
* Answering questions and enquiries from existing, potential and walk-in customers as well as sales and warranty agents
* Dealing with every aspect of Boiler product enquiries.
* Answering combi enquiries in regards to faults reported by end-users, installers and engineers ie boiler products
* Make sure product fault enquiries are fulfilling warranty conditions
* Generating job sheets for warranty agents to attend on-site to fix the problem
* Tracking warrant agents and closing jobs to ensure the job is complete and the engineer report is received.
* Tracking Engineer spare part limits and collection of used parts
* Sharing Warranty Agents statements every month Performing data entry in regards to sales figures and other key data
* Generating weekly Sales report and email to Sales Department and Agents Stock control of marketing materials and ordering ie Brochures and Catalogues
* Providing marketing support in the sense of having complete customer data *
* Updating customer records with new contact details and notes on support interactions
* Making follow-up contact to inform customers of new or improved products
* Reporting unusual activities and insiders from competitors and customers. Referring complex cases to Sales Director.
Essential Skills:
* Applicants should have a minimum of 5 in both Math and English GCSEs.
* A driving license and access to a car are required as the role requires regular driving.
* Excellent interpersonal, oral and written communication skills.
* Previous experience in Sales or After Care role
* Experience in the heating and plumbing industry is highly valued.
* Ability to multitask, have a proactive and positive can-do attitude
* Computer literacy and working knowledge of Microsoft Office packages, including Excel, PowerPoint, Word and Outlook.