Paxton Green Group Practice is seeking an IT and Data Facilitator to support the smooth day-to-day running of our clinical IT systems, provide responsive IT support to staff, and deliver data insights to support quality improvement and contract performance.
The post holder will work as part of the practice IT team, supporting core systems including EMIS Web, Docman, AccuRx and Check Cloud telephony. They will also support staff training and patient education initiatives and contribute to data quality and performance reporting including QOF/QIA.
The role plays an important part in maintaining safe, secure and resilient digital services in a busy general practice environment, while ensuring staff and patients can make effective use of available technology and digital tools.
The post holder reports to the Operations Manager for day-to-day management, with senior oversight from the Practice Manager. Technical direction is provided by the Lead IT GP Partner for strategic IT projects and complex technical matters. The post holder will work independently on routine operations while maintaining clear communication and escalation pathways.
The post holder will work as part of a two-person IT team alongside the existing IT and Data Facilitator, sharing responsibilities for IT support, infrastructure maintenance and data reporting across the practice.
Practice-based working - full time - no hybrid working - no agencies please
Main duties of the job
Key Responsibilities
IT Support & Infrastructure (Primary Focus)
* Provide first- and second-line IT support to all staff
* Troubleshoot issues relating to PCs, printers and systems
* Support onboarding and user access management - EMIS/NHSmail/Microsoft 365
* Assist with administration and troubleshooting of Check Cloud telephony system
* Monitor and maintain on-premise server infrastructure with escalation
* Liaise with external suppliers and NHS support services
* Support business continuity and system recovery
* Documentation, asset records and IT stock
Data & Reporting Support
* Performance and data quality reports - QOF/QIA/ES
* Support EMIS searches, reporting and analysis
* Generate targeted patient recall lists and support recall coordination as needed
* Assist with batch messaging/invites
* Service improvement and clinical decision-making
Training & Patient Support
* Support staff training on systems
* Promote online patient services (NHS app, repeat prescriptions, appointment booking, access to records)
* Provide patient education and support in reception and waiting areas
* Support new staff induction and advise system changes
Governance, Safety & Compliance
* Accordance with NHS IG and GDPR
* Support cyber security best practice and DSPT
* Support clinical risk considerations
Note: Occasional flexibility may be required during major system incidents or planned maintenance windows.
Person Specification
Skills & Competencies
Essential
* Knowledge of information systems used within the NHS
* Excellent interpersonal skills and ability to deal tactfully with all levels of staff, patients and external organizations
* Strong organizational skills and attention to detail
* Ability to analyze, manipulate and present data in meaningful formats
* Presentation skills (written, verbal and electronic)
* Ability to work independently and as part of a team
* Calm and flexible approach to work with ability to manage competing priorities
* Understanding of confidentiality, data security and information governance principles
Qualifications
Essential
* Degree/diploma in IT or equivalent professional experience
Experience
Essential
* Experience providing IT support in a professional environment
* Experience with Windows and PC-based applications (especially Microsoft suite)
* Experience working with Windows Server environments
* Understanding of data collection, analysis and presentation
* Understanding of NHS business processes or healthcare IT environments
* Ability to use own initiative and make sound decisions under pressure
* Ability to communicate technical information clearly to non-technical colleagues
Desirable
* Experience with GP clinical computer systems (EMIS Web, Docman, AccuRx)
* Understanding of QOF/QIA and GP contract performance requirements
* Experience with telephony systems (particularly Check Cloud or similar)
* Teaching or training experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Paxton Green Group Practice
Address
1 Alleyn Park
London
SE21 8AU
Employer's website
https://www.paxtongreen.nhs.uk/ (Opens in a new tab)
Salary: £37,091 to £39,757 a year - PGGP payscale and NHS Pension
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