Established IT Services Company, basedin modern offices in a rural setting on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the needs of the role. If this sounds like you, apply today!
As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with great people skills.
Primary Objectives
Provide business development support to drive both growth and client retention
Identify opportunities for new work within an existing customer base
Develop relationships with a wide variety of customers
Communicate portfolio of existing company products, services and new product developments
Day-to-day customer support management
Key Responsibilities
Customer account management to an existing client base, contacting clients to build and nurture client relationships, identifying their needs to achieve long term business partnerships
Customer support to address enquiries and resolve issues
Regular check-ins and quarterly client telephone reviews
Work with the team to successfully on-board and integrate new customers
Respond to ad hoc requests and tickets raised by customers
Follow up on completion of work and projects
Collaborate with the team and share ideas and customer insights
Maintain accurate customer records
Develop an understanding of product and service offerings
Identify upsell and renewal opportunities
Work closely with internal teams to ensure smooth order processing and fulfilment
Provide feedback and marketing intelligence for client review meetings
The person
Strong customer service skills
Effective time management, ability to work independently and on own initiative
Strong written and verbal communication skills
High attention to detail
Strong people skills
Strong organisational skills
Strong administrative skills
12-months experience in a similar B2B role managing client accounts
Key Benefits
An extra day off for your birthday - have the day off, on us
Additional holidays with length of service - earn an extra 10 days off
Additional pay - commission on sales
Company pension
Employee Health Package
Onsite parking
Hours negotiable between 25-40 per week
To be considered for this role, please apply today.
**No agencies**
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