Tenancy Sustainment Worker
Salary: PAYE £15.34
Hours: 37.5 hours per week
Contract type: 3 months+
Location: Exeter
Working Pattern: Monday – Friday, between 8:00am – 9:00pm
About the Role
We are looking for a dedicated Tenancy Sustainment Worker to support customers in maintaining their accommodation and developing the skills and confidence to successfully manage their homes.
You will play a key role in ensuring customers have access to appropriate services, safe and suitable housing, and ongoing support. Working closely with internal teams and external agencies, you will help individuals sustain their tenancies, maximise their income, and access the right support at the right time.
This is a rewarding opportunity to make a real difference to the lives of vulnerable people within a supported housing environment.
Key Responsibilities
Support customers to sustain their tenancies and manage their accommodation
Assist individuals in building independent living skills and confidence
Work collaboratively with colleagues and external agencies
Manage and monitor rent accounts
Support customers to maximise income and access benefits
Conduct risk assessments and manage challenging situations
Maintain accurate records, reports, and case notes
Ensure compliance with safeguarding, health and safety, and organisational policies About You
To be successful in this role, you will have:
Experience supporting individuals with housing-related needs
Experience managing risk and responding to challenging behaviour
Knowledge of safeguarding, risk management, and health & safety
Strong organisational and time management skills
Ability to remain calm under pressure and find practical solutions
Good written and verbal communication skills
Experience maintaining accurate records and reports
A valid UK driving licence and access to a vehicle Qualifications
Essential:
Good level of literacy and numeracy
Safeguarding certification
Evidence of continuous professional development Desirable:
CIH qualification (or willingness to work towards)
NVQ Level 3 (or equivalent) in a relevant field
For more info, please contact Cali Webb on (phone number removed) or apply now