Community Delivery Manager, West Yorkshire
Job Details
Location: West Yorkshire
Contract: Fixed Term until January 7th, 2026
Client: Evri
Job Description
We are seeking a Community Delivery Manager to join our expanding team on a fixed-term basis. Your role will involve ensuring the smooth operation of our final mile delivery, focusing on customer satisfaction and operational efficiency. You will lead performance management across delivery units, supporting our network of self-employed couriers.
* Drive continuous improvement through data analysis and management insights.
* Monitor and enhance performance metrics such as Speed of Service, Next Day Delivery, and Claims Handling.
* Improve delivery experience by engaging and communicating effectively with couriers.
* Manage capacity by recruiting, onboarding, and supporting couriers to ensure full coverage.
* Build sustainable courier networks to meet increasing delivery demands.
* Control costs related to courier fees and local asset use.
* Collaborate with delivery and customer service teams to resolve issues and improve satisfaction.
Candidate Requirements
* Valid UK driving license.
* Experience in coaching, supporting, and motivating teams or individuals.
* Strong problem-solving skills and contingency planning abilities.
* Excellent communication skills adaptable to various stakeholders.
* Effective negotiation and interpersonal skills.
Additional Information
Evri is committed to diversity and inclusion, fostering a workplace where everyone can be their authentic selves. We aim to better represent our UK customer base and remove barriers for our employees.
Note: If you are not a passport holder of the country where the vacancy is located, you might need a work permit. Please check our blog for more information.
Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details during the application process.
Created on 21/07/2025 by JR United Kingdom
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