Overview
An exciting opportunity has arisen for an Endoscopy Records Clerk, to provide administrative/reception support to the various services within the new Community Diagnostic Centre (CDC) at Montagu Hospital. The successful candidate will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.
Main duties
Working as part of a multi professional team, your main objectives will be to provide full record clerk duties on the CDC reception, developing efficient and effective services, managing resources to achieve national and local quality and performance targets. You will be responsible for working closely with the nurses and clinicians and Team Leaders providing expertise in the proactive management of patient pathways. You will be responsible for the day to day reception duties, and any admin work. This includes all activity in relation to patient attendance, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls.
Working for our organisation
DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it’s our pledge to help you Develop, Belong and Thrive, Here. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice scheme
* Discounts on restaurants, getaways, shopping and finance through external providers
Detailed Job Description And Main Responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. If your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person specification
Knowledge And Experience
Essential criteria
* Previous experience working in a clerical/administrative role
* Demonstrable working knowledge of Microsoft packages including Word
* Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable criteria
* Previous hospital or NHS experience working in a clerical/administrative role
* Knowledge of medical terminology
* Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
Qualifications
Essential criteria
* Minimum of 2 GCSEs including English and Maths or equivalent qualification or relevant experience
Desirable criteria
* ECDL or equivalent qualification
Personal Attributes & Skills
* Ability to deal calmly and diplomatically with a range of personalities and situations
* Team Player with a professional approach to work and colleagues; able to develop good working relationships
* Able to follow Trust policies and procedures
* Demonstrates Trusts values and behaviours
* Excellent written and verbal
* Proactive and positive approach to work
Desirable criteria
* Evidence of liaising with more than one discipline
* Experience of customer care
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