Overview
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of an international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Role and responsibilities
The role of the Deputy Shop Manager is commercially aware and focused on new business opportunities. They motivate their teams and create a safe and energised work environment. They maintain high standards, a strong drive to achieve results, and accountability for the shop’s performance. The role is empowered, varied and busy, with opportunities to work with a diverse group of people. Oxfam operates a volunteer operating model, in which volunteers are empowered to take on many tasks within the shop, including running the shop in the manager’s absence. The Deputy Shop Manager works with the Shop Manager to ensure effective retail processes and strong merchandising, while delivering excellent customer service and engaging with the local community and other civil society organisations. They are comfortable delegating to their teams and are skilled communicators who seek opportunities to attract new supporters every day.
People in this role may be the only paid member of staff and should be comfortable in that environment. The Deputy Shop Manager supports the Shop Manager and collaborates with colleagues to achieve results.
We emphasise safeguarding and ethical conduct across the organisation and require staff and volunteers to share these commitments through our code of conduct. We recruit individuals who share and demonstrate our values and commitment to safeguarding and diversity.
Key Skills and Competencies
* Ability to support development and maintenance of a successful, inclusive and diverse team who can maintain day to day activities of the shop.
* Some commercial awareness with ability to support effective retail processes and strong merchandising.
* Ability to work collaboratively with the Shop Manager and build positive relationships with colleagues, provide excellent customer service, and engage with the local community and other civil society organisations.
* Ability to demonstrate resilience to everyday pressures, manage conflicting demands, and seek appropriate support, advice and guidance when needed.
* Numerate and financially literate, able to interpret basic financial reports, monitor budgets and maintain shop administration systems.
This role will require working some weekends, including Sunday.
Safeguarding and diversity
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
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