Reporting to Food & Beverage Manager, Number of Reports: 12. Primary purpose: To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar. The role leads and directs the team to reach high performance objectives, trains staff to deliver a high standard, oversees morning conferences, manages business demands, fosters team spirit, promotes customer service, identifies sales opportunities, maintains cash handling accuracy, controls variable costs, manages stock levels, creates weekly rotas within budget, fulfills additional duties requested by management, and complies with health, safety and welfare regulations.
* High standards of presentation and organisation
* Great attention to detail
* Excellent written and verbal communication skills
* Ability to create efficient staff rotas in line with business demand and budgets
* Flexible approach to work
* Multi‑tasking and time‑management skills, with the ability to prioritise tasks
* Team work
* Ability to understand peaks and troughs of industry and work within a budget
* Positive, can‑do attitude
* High standard of personal appearance
* Respectful, conscientious, approachable and supportive
Qualifications
* GCSE Maths grade C/4 or above
* Microsoft Excel beginner level
* GCSE English grade C /4 or above
* Experience working in hospitality or events
* Experience of working to service delivery standards
* Experience of reviewing and changing working methods for best practice.
* Customer‑service experience.
* Experience of dealing with Customer complaints
* Experience of managing a team
* Knowledge of correct and effective recruitment practices
Desired Criteria
* Willingness to undertake further training.
* Microsoft Excel Intermediate level
* Experience of using Res‑Diary; Ez‑runner; Rezlinx;
* Experience of coaching and mentoring
* Knowledge of Fourth Hospitality System Coaching and mentoring
LQ is a family run, collection of quality destination led Hotel Resorts. LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day.
Benefits
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities
* Pension Scheme
* Free staff meals
* Free gym membership
* Access to wellness programmes
* Share of resort's service charges on monthly basis
* Extra days holiday after 2 years
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