Overview
Our client, a leading customer communications company, is looking for a Client Services Associate to join their team in Sunderland. This is a customer-focused role within a Business Processing Outsourcing environment.
Responsibilities
* Deliver exceptional service to customers and ensure every interaction is positive and memorable.
* Provide support and guidance to resolve issues or queries.
* Work with a team to enhance the customer journey and contribute to process improvements.
* Communicate effectively and build strong relationships with customers.
Qualifications and Skills
* Experience in a customer-facing role, ideally within a business service environment.
* Excellent written and verbal communication skills; ability to work well in a team and independently.
* Strong organizational skills with the ability to multitask in a fast-paced environment.
* Strong analytical skills to interpret data and provide actionable insights.
* Collaborative mindset and ability to adapt to change management processes.
* Advanced problem-solving skills.
* Experience within a BPO, RPO or Client Services industries; strong stakeholder management experience both internal and external.
* Line management experience (if applicable).
Additional Information
* Salary: Competitive
* Contract: Permanent
* Location: Sunderland
* Please only apply if you have the right to work in the UK and can work on-site 5 days per week in Sunderland.
* Devonshire is an equal opportunity employer. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
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