About the role
The Distribution Network and Customer team is responsible for shaping and building our future distribution network, ensuring we have the capacity and facilities to offer unbeatable service to our customers. The wider team includes the Customer Service Team –the single point of contact for all customer email and phone enquiries and the Facilities Team – responsible for cost‑effective delivery of capital projects and day‑to‑day maintenance across Distribution.
Together these teams support the wider Distribution teams, operating from 9 Distribution Centres and serving over 200 Booker Cash and Carry branches and 5,000 independent retail customers. We make over 10,000 deliveries per week.
As an Analyst there are lots of interesting problems to solve. You could be analysing which retail customer would be most efficiently served by which DC, or whether we have enough capacity to deliver everything we expect our customers to order this Summer. You could be helping our customer services team to analyse customer feedback or helping to review the success of a recent facilities project.
This role is an ideal development opportunity for someone wishing to progress in their career and develop their ability to line‑manage, own projects and be a role‑model of what a great analyst looks like.
Responsibilities
* Develop a deep understanding of how the wholesale industry and our end‑to‑end distribution operations work and why.
* Use a combination of data and business understanding to turn data into insight, root‑cause issues, define problems, design creative solutions and implement them in the business.
* Report data accurately and turn it into useful information with context and a supporting narrative.
* Support applications which simplify business processes for Customer Services, Facilities and the wider supply‑chain team.
* Support the day‑to‑day operation of the Customer Services, Facilities and the wider supply‑chain team by creating tools that simplify their processes.
* Measure the costs and benefits associated with your work.
* Follow our Business Code of Conduct and always act with integrity and due diligence.
Qualifications
* Strong business acumen and the drive to change the way the company operates.
* Strong analytical and numerical skills with exceptional attention to detail.
* The ability to simplify complex issues and implement practical solutions.
* Excellent verbal and written communication skills to engage and collaborate with other teams to deliver objectives.
* The ability to innovate new and pragmatic solutions using your own ideas.
* Experience of spreadsheet tools and data visualisation software (Tableau or Microsoft Power BI); an understanding of VBA is desirable but not essential.
* Distribution experience is desirable but not essential.
* The aptitude to learn new technical skills quickly.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We are a Disability Confident Committed employer and are committed to providing a fully inclusive and accessible recruitment process.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
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