This role is to provide cover as a Governance & Support Assistant responsible for supporting the council's ERP system, Unit4, with a particular focus on User Support, Query resolution, and administrative tasks in Unit4. The ideal candidate will have a background ideally in Unit4, but experience in similar roles would be desirable. Experience supporting HR/Finance systems and working with end users to resolve issues is also beneficial.
Organisation: Cheshire West and Chester Council
Location: Ellesmere Port
Job Category: Administration
Grade: CWAC NJC - Grade 5
Salary Range: £25,989 - £28,142 per annum
Hours per week: 37
Weeks per year: 52.143
Employment Type: Fixed Term
Contract Duration: Until 31/03/2026
Closing Date: 22/08/2025
Cheshire West and Chester Council is committed to diversity and inclusion. We offer flexible working arrangements, including working from home where suitable. Benefits include a supportive environment aligned with our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.
Responsibilities include, but are not limited to:
1. Providing advice and support on Unit4 Queries Helpdesk.
2. Handling queries via ticketing system and phone.
3. Performing administrative tasks within the system, focusing on position maintenance.
4. Working in a fast-paced environment to meet KPI and SLA targets.
The role requires IT experience with ERP applications, knowledge of Microsoft Office, excellent communication skills, and the ability to interpret data and resolve issues. A proactive attitude and effective priority management are essential. Knowledge of finance and payroll processes is desirable to support Unit4 users and interact professionally with customers.
For an informal discussion, contact Senead Ellis. For more information about working at Cheshire West and Chester Council, including benefits, please visit our website. We welcome applicants who may not meet every requirement but can bring value to the role.
We are committed to equality and diversity. Our employees receive a minimum of £12.60 per hour under the Local Living Wage initiative.
For technical enquiries, please email us and quote the job reference number in all correspondence.
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