Shift Leader
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer‑centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
* Love for cafe culture and people.
* Friendly, open and approachable person who is able to work well with others.
* Strong knowledge of coffee and equipment is a must.
* Strong decision‑making and multi‑tasking skills.
* Strong interpersonal communication skills.
* Passionate about delivering excellent customer connections to create a regular customer base.
* Able to work at a fast pace in high‑volume environments.
* Be an exemplary ambassador of our brand to new neighbourhoods.
What You’ll Own
* Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
* Support your GM and our Training Team to help train new employees to succeed at Blank Street, ensuring they follow all recipes, training for menu items and processes, are in the correct uniform, and maintain upbeat vibes.
* Open and close the location safely and responsibly (Key holder) and ensure cleaning duties for the store are followed at the beginning, during and end of the shift.
* Handle any minor customer issue with a positive, solution‑focused approach.
* Lead initiatives with operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, building a loyal neighbourhood customer base for your store.
Requirements
* Experience in the customer service or hospitality industry.
* Availability that meets the needs of our cafes.
* Full‑time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
* Availability to work between 6:30 am and 9:00 pm.
* Weekend and holiday availability preferred.
* You must be authorised to work in the UK.
Experience: Required
Employment: Full‑time
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