Are you looking for a rewarding role in a bustling NHS GP Practice? We are a friendly and busy practice located in Daybrook, Nottingham, and we're excited to expand our reception team with two new positions available: one for 18 hours and another for 16 hours per week. Our practice operates Monday to Friday, with various shifts between 7:30 am and 6:30 pm. We offer flexible hours that can be discussed and negotiated to suit your and the practice needs.
Why Join Us?
* Be Part of a Successful Team: You'll join a team known for its friendly and helpful service to patients. Your role will be crucial in assisting and directing patients to the appropriate healthcare services in a courteous and efficient manner.
* Positive Work Environment: We pride ourselves on projecting a positive and friendly image to all visitors, whether in person or over the phone.
Main duties of the job
Main Duties of the Job:
* Communication & Multi-tasking: Strong communication skills and the ability to multi-task are essential. You'll need to remain calm under pressure and have good keyboard skills. While knowledge of SystmOne is beneficial, it's not essential as we provide comprehensive training.
* Team Collaboration: Work alongside a team of enthusiastic, multi-disciplinary, and friendly staff. We value initiative, drive, and strong interpersonal, admin, and IT skills.
* Patient-Facing & Administrative Tasks: You'll handle a variety of tasks, so excellent organisational skills and time management are critical. A caring and empathetic character is essential to succeed in this role.
* Flexibility: We require flexibility to cover for colleagues during holidays and sickness absences, with occasional evening and weekend work.
About us
Our practice and PCN staff care for 10,900 patients in Daybrook, Nottingham. We focus on understanding and empathising with our patients' needs. This is an exciting challenge for the right candidates, with benefits including on-site parking and an NHS or private pension.
If you have the drive, enthusiasm, and personality to work hard and fit in with our team, we encourage you to apply online. Training will be provided to help you succeed in your role.
For an informal chat or to arrange a visit before applying, please contact Debi Rattray on 0115 9267628. We look forward to welcoming you to our team!
Job responsibilities
Our Reception rota covers shifts from 7 am to 6:30 pm, Monday to Friday, and you will also be expected to help cover flu/COVID vaccination clinics for a few weekends annually.
* Care Navigation Role: As a Medical Receptionist, you will play a crucial role in care navigation, ensuring patients are directed to the most appropriate service or healthcare professional. This involves understanding patient needs and efficiently coordinating their care journey.
* Central Point of Contact: You will act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team. This includes liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main Duties of the Job:
* Reception Duties: Undertake a wide range of reception duties and provide general support to the multidisciplinary team. Duties include greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required.
* Team Collaboration: Work closely with a team of dedicated professionals to ensure seamless communication and coordination of patient care.
* Flexible Working Hours: Our practice offers a flexible working schedule, with shifts covering early mornings to evenings, and occasional weekend work for vaccination clinics.
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
Experience
* Experience of working with the general public
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours and cover extra hours for staff sickness and annual leave.
* Experience of administrative duties
* Experience of working in primary care
* Experience of working in a healthcare setting
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