Customer Service Coordinator - Hybrid
East Croydon
Full Time - Permanent
Salary: £25,400
Monday to Friday, 09:00AM to 17:00PM
Hybrid 2/3 days
Start date: ASAP!
You will be working for our client who is a tech lead, award winning company as a Customer and Client Support Specialist.
About the role:
· To support clients with queries and requests coming through Zendesk.
· Communicating with a variety of stakeholders on issues across the company.
· Operating in a fast-paced, multi-faceted environment addressing a wide range of topics.
About You:
· You will have the ability to work at a fast pace, responding to queries in excellent written English and working across a variety of cases.
· Experience in a customer support role with a passion and commitment to problem-solving and going above and beyond.
· A team player who can work with different departments and systems to find a solution.
About the benefits:
· Beautiful Office right by East Croydon Station with a hybrid working environment.
· The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management.
· Weekly team lunches on Monday and regular company socials.
Skills required:
* A good command in English language and the ability to write letters
* The ability to work well under pressure and to meet deadlines
* The ability to apply discretion and sensitivity in dealing with complicated cases
* Professional, hardworking and prepared to go above and beyond
* Previous customer facing / customer service experience, including telephone experience
* Some administration experience desirable but not essential
* Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service.
* Graduate level or equivalent.
* Strong IT skills, including Excel and Word.
If you are interested, please apply today or please share with anyone you know that may be interested.
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