Overview
Are you ready to lead from the front, inspire a high-performing team, and make a real difference to customers' lives every single day? We're looking for an energetic, driven, and people-focused Team Manager / Team Leader to join our Customer Installation Centre. If you thrive in a fast-paced, ever-evolving environment and have a passion for delivering exceptional customer experiences - we want to hear from you!
What You'll Be Doing
* Lead & Inspire - Motivate and empower a team of Installation Coordinators to deliver a seamless, end-to-end journey for our customers - from their dream kitchen or bedroom installation to any warranty support.
* Own the Results - Monitor team performance against key targets including customer satisfaction, speed of resolution, and efficiency - you'll know what good looks like and push for great!
* Problem-Solve & Collaborate - Work closely with installers, customers, and internal teams to resolve issues quickly and get things back on track.
* Coach & Develop - Support your team to handle every case with empathy, confidence, and professionalism, turning challenges into opportunities to wow our customers.
* Handle Escalations Like a Pro - Take ownership of complex cases, ensuring swift, fair resolutions while upholding our commitment to excellent service.
* Drive Improvements - Identify opportunities to make our processes smoother and communication clearer - your ideas and actions will directly shape a better customer experience.
Why You'll Love Working Here
* A supportive, inclusive workplace where you'll see the impact of your leadership every day.
* Real career progression with personalised development plans.
* A chance to work alongside passionate people who care deeply about what they do - and who celebrate success together.
What's In It for You?
And plenty of opportunities to learn, grow, and make your mark!
About You
* Proven leadership - You've successfully led a team before, delivering strong results and helping your people thrive.
* First-class communication skills - You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).
* Customer-focused mindset - You put the customer at the heart of everything you do and push for service excellence every single time.
* Superb organisational skills - You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to-do lists are legendary).
* Problem-solving superpowers - You tackle challenges head-on, make decisions based on data, and turn problems into opportunities.
* Industry know-how (bonus) - If you've got experience with kitchen and bedroom installations (or something similar), that's a big plus - but it's not a dealbreaker if you're ready to learn! Bring your leadership skills. Bring your passion for customer service. Let's make dream homes happen - together!
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don't just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
Benefits
* 24/7 Access to our On-Site Gym
* Life Assurance after 2 years' service
* Access to Benenden Health & discount platform after 1 year
* EE mobile discount
* Staff discount to help you create your own dream kitchen or bedroom after 1 year
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