Job Summary
Our Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers.
This is a full-time, permanent opportunity based at our modern Petersfield head office.
What will I be doing?
As a Customer Service Specialist you will play a pivotal role in ensuring our customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:
* Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
* Updating customers on outstanding orders
* Proactively contact customers regarding product shortages and confidently offering alternatives
* Liaising with other departments, including distribution, to ensure orders are correctly processed
* Managing your own customer accounts and attending internal service meetings
* Communicate lead times on back orders to customers and/or Account Managers
* Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow-up
What do I need?
To become a Customer Service Specialist with SMI you will need:
* A minimum of 1 year of customer service experience
* Strong administration skills
* Proficiency in Outlook for email communication
* Excellent communication skills
* A personable, professional outlook
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Free fitness classes
* Free parking
* Profit sharing
Work Location: Hybrid remote in Petersfield GU32 3QA