Guru Technology Limited is a leading UK telecoms business dedicated to connecting small to medium businesses (SMBs) with tailored solutions for business mobiles, phone systems, IT support, security, and broadband. Founded in 2019, Guru has grown from humble beginnings to become a highly-rated provider with a 5-star Google rating, thanks to its commitment to customer satisfaction. The company’s flexible contracts, reliable solutions, and dedicated support team ensure SMBs can adapt and thrive in today’s dynamic marketplace. With a mission to empower SMBs, Guru combines innovative technology with a customer-first approach to help businesses achieve their goals while fostering meaningful impacts in their communities.
* Business Hours are 9am-5pm Monday – Thursday, 9am-4pm Friday although flexibility is encouraged / allowed to ensure targets met and exceeded – flexible working at Directors discretion.
* We believe in hybrid working but would expect at least 1 office day per week.
* Staff to be dressed in professional business attire for anything external as brand ambassadors for Guru Technology. Guru branded polos/shirts provided.
* Office attire – smart, during summer months more comfortable clothing.
* Appointments must be in your calendar, up-to-date and documented on the CRM and ensure your director is aware of your movements.
* Sales track followed – pre & post appointment and throughout opportunity worked.
* Pipeline to be updated on CRM daily & reviewed by management weekly
* Active social media presence on LinkedIn to display & share in Guru’s success and support the growth of Guru across LinkedIn.
Responsibilities
The Sales Account Manager is responsible for maintaining high standards within the department and over achievement of KPI standards.
* Delivering on personal performance in line with your KPI’s/Targets
* Presenting your business on a weekly basis to management
* Use of reporting to drive team key focuses
* Management of time to ensure maximum impact/penetration in the role
* Self-teaching regularly on techniques to improve you in your role
* Detailed fact finding and notes on appointments logged
* Diary management and cost reduction in travel costs
* Achievement of minimum standards
* CRM kept accurate daily for purpose of feedback/forecasting/reporting
* Ensure 99% Retention rate across Guru’s accounts.
* Ensure monthly billing margin only ever increases.
* Pitch & sign new prospects to grow the AE existing base of clients
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