Murray Recruitment are recruiting a Helpdesk Administrator for our client based in North Lanarkshire. Role Overview: This is an excellent opportunity to join a fast-paced and established Building Services company as a Helpdesk Administrator. The successful candidate will be responsible for supporting the operational team by managing documentation and coordinating works from start to finish, ensuring a high level of customer service throughout. Key Responsibilities: Handling incoming calls and queries from clients Logging new jobs and planning works effectively Coordinating jobs from inception to completion Sending quotes and following up as required Updating internal systems with job reports and associated costs Raising and issuing invoices for completed works Providing accurate financial and operational reports Delivering outstanding customer service at all stages Managing all document control and administrative processes efficiently Skills & Experience: Previous experience in administration and customer service is essential Proficient in Microsoft Word, Excel and Outlook Experience using Coins software is desirable Excellent communication and organisational skills Ability to manage a varied workload and work independently Offering: Salary: Competitive and dependent on experience Monday to Thursday 08:30 – 17:00, Friday 08:30 – 16:30 (1-hour lunch break) Holidays: 30 days per annum including bank holidays Pension scheme Permanent, full-time position within a supportive and dynamic team