Workforce systems: Ensure the appropriate use of all of the Trusts workforce systems, particularly ESR so that the Trust is maximising all functionality and added value. Deliver a range of systems and/or process-related service improvement projects that will improve the overall delivery of a responsive quality HR service to the organisation. Manage the provision of systems or service contracts where these are provided by third parties. This will involve regular meetings to drive forward service improvements, raising issues concerning service delivery and negotiating any amendments to contracts or service levels as required. Identify, develop and maintain improved ways of delivering HR excellence to the Trust, through appropriate technology to achieve efficiencies and improve processes. Develop policies and operating procedures relating to workforce systems ensuring they are relevant, up to date, and user friendly. Act as the HR lead for engaging with regional workforce bodies/organisations e.g. SIG (Special Interest Groups), IBM. Escalate ESR issues in line with internal and external processes. Ensure an integrated approach for systems management across the Trust is in place managing interdependencies between workforce systems, finance systems, and any other contingent information systems. Hold accountability for user security relating to workforce systems assuring the protection of highly confidential employee information. Line manage Workforce Information & Systems Analyst General: Ensure all users (managers and workforce) are trained and supported to use the HR systems, working with the IT training team to provide up to date and relevant training and documentation. Develop specific workforce information or system policies and processes as required and contribute to other relevant Trust policies and processes. Manage and develop the performance and capability of members of the Workforce Information and Systems team including setting performance standards, promoting regular feedback and carrying out annual appraisals. Identify, undertake/implement and recruitment, development and training for the Workforce Information Team or wider HR team as necessary. Conduct appraisal and agree Personal Development Plans with each member of the team and provide regular coaching as necessary. Provide information as necessary for Freedom of Information requests. Payroll Support ESR Payroll Specialist with pay related queries between the Trust and its third party Payroll provider. Take an active role in the resolution of complex ESR and payroll issues and lead in provision of data for payroll and system audits. Registration Authority Manage the Trusts Registration Authority (RA), responsible for ensuring the adherence to policy and governance for the efficient day to day operation and capacity planning of the RA services. This will also include operational duties associated with RA. Ensure compliance of RA processes and Trust policy in line with any change in local or national policy. Manage RA agents to meet the Trusts operational requirements, ensuring their development and training needs are met. RA Privacy Officer Investigate justified or illegal access to a patients Summary Care Record in liaison with Information Governance Manager. Receive alerts when suspicious access has been made to a patients Summary Care Record (SCR)