Job Purpose:
To oversee the management and delivery of an outstanding rated domiciliary care service based in Fulbourn, ensuring compliance with the
Care Quality Commission (CQC)
regulations and maintaining a safe, effective, and responsive service for clients. The Registered Manager will also lead and support the Training Manager, Deputy Manager, and Office Administrator, ensuring effective teamwork and operational excellence.
Key Responsibilities:1. Leadership and Management:
* Provide strong leadership to the team, including the Training Manager, Deputy Manager, and Office Manager, fostering a culture of collaboration and accountability.
* Set clear objectives and expectations for team members, supporting their professional growth and development.
* Ensure the smooth operation of all aspects of service delivery, including scheduling, client management, and regulatory compliance.
2. Regulatory Compliance (CQC):
* Ensure the service meets all
CQC standards
of safety, effectiveness, caring, responsiveness, and leadership.
* Maintain up-to-date knowledge of regulatory requirements and implement necessary changes to policies and procedures.
* Prepare for and lead inspections, addressing any feedback or recommendations from the CQC.
* Maintain accurate records and documentation as required by the CQC.
3. Quality Assurance:
* Establish and monitor key performance indicators (KPIs) to measure service quality.
* Conduct regular audits and reviews to identify areas for improvement and ensure continuous quality enhancement.
* Respond promptly to complaints and concerns, ensuring satisfactory resolution and learning from feedback.
4. Operational Oversight:
* Oversee the day-to-day running of the service, ensuring the safety and well-being of clients.
* Manage risk assessments and implement safeguarding procedures to protect staff and clients.
* Supervise care plans and ensure they are tailored to individual needs and preferences.
5. Staff Management and Retention:
* Develop and implement effective strategies for retaining staff, including recognition programs, career development opportunities, and supportive work environments.
* Lead recruitment efforts, ensuring the selection of skilled, compassionate team members.
* Monitor staff satisfaction and address any challenges impacting retention.
* Organise training and development opportunities in collaboration with the Training Manager, fostering continuous professional growth.
6. Client Retention and Satisfaction:
* Build strong relationships with clients and their families to understand their needs and preferences.
* Ensure consistent delivery of high-quality care to maintain trust and satisfaction.
* Implement strategies to retain clients, including personalized care planning, regular communication, and addressing concerns swiftly.
Person Specification:
Essential Qualifications and Skills:
* Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
.
* Proven experience in managing domiciliary care services.
* In-depth knowledge of
CQC regulations
and quality standards.
* Strong leadership and team management skills.
* Excellent interpersonal and communication abilities.
* Ability to manage budgets and resources effectively.
Desirable Attributes:
* Experience in retaining staff and clients.
* Creative problem-solving skills.
* Commitment to continuous service improvement.
Job Type: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Private medical insurance
Car allowance
Bonus scheme