Job Summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
An opportunity has arisen for a Band 3 Administrator to join the IMSK Service, Carlisle. This role will involve liaising with other administrators and health care professionals, creating an integrated care pathway ensuring seamless transition to secondary care services enabling patient care is delivered to the highest possible standard. As an administrator / call handler working under the general direction of the administrative team lead to undertake a range of duties. Maintain administrative systems, procedures and records to enable the team to deliver an effective patient journey.
Main duties of the job
Carry out activities to support clinical triage of referrals to North Cumbria IMSK service, through care pathways across primary, secondary and acute settings. Daily telephone contact with patients. Schedule appointments for patients and dealing with general enquiries, administrative tasks (adding new patient referrals as well as onward referrals to Local and other NHS Trusts) and other admin duties to support the IMSK service as a whole.
Job description attached to this advert. Primary duties are as highlighted in 'Main duties of the job'. Applicant will provide administrative support to the IMSK Service.
About Us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
20 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Secondment
Working pattern
Part-time
Reference number
262-A A
Job locations
IMSK Physiotherapy Department
Maglona House
Carlisle
CA3 0HA
Job Description
Job responsibilities
Job Description:
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Certificate Of Sponsorship:
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.
AHP - Return to Practice Job Advert information(Please ask recruiting manager and delete if not appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.
Disclosure And Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Cost Of The DBS Must Be Met By The Successful Candidate(s) Through Salary Deduction. DBS Charges Are As Followsif Applicable To The Post:
Standard Check: £ Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £ administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC Can Offer Successful Future Employees The Following Benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
Subject to eligibility
Important Information:
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job Description
Important Information:
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Essential
Other requirements
Ability to adapt to changing circumstances and priorities.
Flexible approach to working patterns.
Promote equality and diversity.
Ability to travel between sites.
Essential
Skills and Aptitudes
Ability to deal with information sensitively and confidentially.
Good communication skills both written and verbal.
Ability to work both independently and as part of a team.
Ability to prioritise work unsupervised and meet tight deadlines.
Ability to deliver high quality service and maintain a high standard of work.
Ability to work under pressure.
Desirable
Willingness and ability to learn new skills
Problem solving and ability to multi task.
Time management skills.
Essential
Knowledge and Experience
Knowledge of secretarial or administrative procedures and systems
Good working knowledge of Microsoft Office applications including Word, Excel, PowerPoint and Teams
Experience of organising and facilitating meetings
Experience of diary management
Desirable
Knowledge of NHS guidelines
Previous administrative experience within NHS
Essential
Qualifications
NVQ3 administration or relevant experience.
Minimum GCSE qualification in English Language or equivalent.
RSA II word processing or equivalent.
Desirable
ECDL
Person Specification
Essential
NVQ3 administration or relevant experience.
Minimum GCSE qualification in English Language or equivalent.
RSA II word processing or equivalent.
Desirable
ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
IMSK Physiotherapy Department
Maglona House
Carlisle
CA3 0HA
Employer's website
(Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
IMSK Physiotherapy Department
Maglona House
Carlisle
CA3 0HA
Employer's website
(Opens in a new tab)
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