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Customer Service Representative, Bo'ness
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Client:
William Hill
Location:
Bo'ness, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
2819c6452536
Job Views:
11
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and the communities we serve. If you’re a people person, you’ll love working here. You’ll also receive support, training, and encouragement to build a career with plenty of incentives to stay motivated.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are rota-based and may include evenings and weekends
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What's in it for you?
* Working hours: Full and part-time options available
* Compensation: Minimum of the National Living Wage plus quarterly performance bonuses
* Holiday entitlement: 28 days plus an extra paid day for your birthday
* Pension plan: Employer matches contributions up to 4%
* Perks and discounts: Discounts at shops, cinemas, holidays, and more
* Subsidised travel: Discounted Oyster cards for London-based roles
* Training and development: Opportunities for career growth and internal promotion
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