The candidate should meet the following requirements
Job Description
Role Description
The ideal candidate will have
IT Support Engineer (2nd Line) – Remote (North of England)
Salary : 35-40K
Location : Remote (North of England) with occasional travel to client sites (1–2 times per month)
Employment Type : Full-time / Permanent
About the Role
We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England, with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.
Key Responsibilities
* Provide 2nd Line remote support across multiple clients.
* Troubleshoot and resolve escalated technical issues efficiently.
* Support, maintain, and administer Microsoft desktop and server environments.
* Manage user administration, software installations, and system updates.
* Assist with security best practices and support security tools where required.
* Work collaboratively with the wider IT team to elevate and resolve complex issues.
* Visit client sites on occasion (typically 1–2 times per month).
Essential Skills & Experience
* Proven experience in a 2nd Line IT Support or similar position.
* Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
* Experience troubleshooting hardware, software, and network issues.
* Understanding of cybersecurity principles and security tools (advantageous).
* Excellent communication and customer service skills.
* Ability to prioritise workloads and work independently.
Desirable Skills
* Knowledge of cloud technologies such as Azure.
* Networking fundamentals (DNS, DHCP, firewalls).
What’s In It for You?
* Remote-first role with flexibility.
* Supportive team environment with opportunities for professional development.
* Exposure to a variety of modern technologies.
* Occasional travel to client sites to build strong technical and customer relationships.
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