Interim E-commerce Manager
Location: Plymouth / Hybrid
Hours: 37.5 Per Week
Salary: £30,507 Per Annum
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This is an Interim, temporary role.
Use your e-commerce expertise to help make every moment matter
At St Luke’s Hospice Plymouth, we support people at the most important moments of their lives. Every online sale, every digital interaction, and every innovation helps us provide compassionate care to patients and families across our community.
We’re now looking for an Interim E-commerce Manager to lead, grow, and energise our online retail operation during a key period of opportunity and change. This is a hands-on, strategic role where commercial expertise meets purpose — and where your work will directly support hospice care in Plymouth and beyond.
The opportunity
As Interim E-commerce Manager, you’ll take the lead on our e-commerce channels, driving income growth while building a strong, future-ready operation. You’ll manage and develop a dedicated team, optimise systems and platforms, and use data and insight to continually improve performance and supporter experience.
This is a brilliant role for someone who loves digital trading, innovation, and people leadership, and who wants their work to genuinely mean something.
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What you’ll be doing
Leading growth & strategy
* Shape and deliver an e-commerce strategy aligned with St Luke’s wider income and digital goals
* Identify new opportunities across online marketplaces, our website, and emerging platforms
* Set and manage KPIs, budgets, and performance targets
Developing people
* Lead and motivate our e-commerce team, creating an inclusive, high-performing culture
* Coach and develop individuals, building confidence, capability, and accountability
* Work collaboratively across retail, fundraising, marketing, IT, and operations
Driving digital & systems excellence
* Make smart use of platforms, marketplaces, CRM, stock systems, automation, and analytics
* Lead system improvements and integrations to increase efficiency and scalability
* Ensure platforms are secure, compliant, and fit for the future
Trading, insight & experience
* Oversee day-to-day online trading, from listings and pricing to fulfilment and customer care
* Use data to test, learn, and optimise performance
* Deliver excellent supporter and customer experiences at every digital touchpoint
Living our values
* Ensure compliance with charity regulations, data protection, and brand standards
* Champion ethical trading, sustainability, and St Luke’s values in all online activity
We’re an equal opportunities employer
We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.
Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.
Closing Date: Friday 13 February 2026
1st Interview Date: Wednesday 25 February 2026
2nd Interview Date: To Be Arranged
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.