Job Vacancy: Operations Support
Location: Huntingdon
Hours: Day Shifts (ranging from 05.00:14.00)
Salary: 13.95+ ph
About the Role:
We are seeking Operations Support Agents who play a critical role in the smooth running of a fast-paced and demanding organisation. You will suit this role if you enjoy problem solving, supporting customers, communicating with customers internally and externally, and working in a high energy environment where no two days are the same. You need to be proactive, resilient, assertive, and organised
Key Responsibilities:
* Customer case management
* Managing complaints, disputes and delivery issues
* Issue employee hardware, maintain stock and keep records
* Brief the teams on customer requirements
* Monitor and track compliance standards
* Analysis of team performance and service failures
* Problem solve customer issues in a timely manner
* Complete daily administration tasks accurately
* Maintain strict adherence to company procedures
Requirements:
* Previous experience in logistics an advantage
1. Strong communication skills (written & verbal)
2. Ability to work under pressure in a fast-paced environment
3. Excellent organisational skills
4. Solid problem ...