Overview
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.
You will be based in our GP surgery and responsible for providing a high‑quality, efficient administration service, handling inbound and outbound patient calls. You will be the first point of contact for all patients and provide a friendly and supportive environment for patients and visitors at all times.
You will also provide essential support to the clinical and management teams so they can deliver the best care and offer the full range of NHS Primary Medical Services. You must work autonomously with a high degree of confidentiality, sensitivity, discretion, empathy and tact.
Responsibilities
* Provide high‑quality and efficient administration service.
* Handle inbound and outbound patient calls.
* Serve as first point of contact for patients and visitors.
* Support the clinical and management teams to deliver comprehensive NHS Primary Medical Services.
Role Requirements
* Experience of clerical and administrative work.
* Clear thinking and an analytical approach.
* Ability to work as part of a team and promote team spirit.
* Ability to be sensitive and assertive as appropriate.
* Experience in a client‑facing/customer‑service position.
* Motivation and independence in work.
Benefits
* 25 days holiday plus bank holidays, plus an extra day off for your birthday.
* Clinical progression and training cost support.
* Full indemnity cover for all work undertaken.
* NHS Discount & Support Schemes.
* Employee Assistance Programme.
* Sick pay, enhanced maternity/paternity leave.
* Salary sacrifice schemes (electric car, cycle to work).
* Life insurance (3× salary), healthcare cash plan, charitable giving scheme.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure is required to check for any previous criminal convictions.
#J-18808-Ljbffr