To provide an efficient and professional service to assist our customers when looking to set up a new business policy or renew their policy with us. This includes:
Answering at least 80% of all calls within 20 seconds from when they are offered.
Answering all emails within 24 hours of receipt.
Responding to customer reviews within 24 hours of receipt.
The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
Will be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
Be an organised individual, who is able to work efficiently whilst maintaining attention to detail.
We have a fantastic opportunity for a Pet Sales & Renewals Advisor to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls, emails and web chat from customers looking to set up a new policy or renew their policy with us. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.
This is a Hybrid Role of 37.5 hours per week, requiring 2 days in the office and 3 days from home each week, working flexibly between 9am to 6pm, Monday to Friday.
The role attracts a salary of £24,570 moving to £25,000 once successfully completed training. OTE over £28,000, including new business and retention bonus earnings which are accrued on a monthly basis., Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days
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