Torbay and South Devon NHS Foundation Trust
The Health Informatics Service at Torbay & South Devon NHS Foundation Trust is recruiting two technical apprentices to join our IT Operations team. You’ll gain hands‑on experience across desktop, servers, networks, telephony, cyber security and the service desk, supporting vital digital services across the Trust.
Training course Information communications technician (level 3)
Hours Monday - Friday, Shifts to be confirmed.
37 hours 30 minutes a week
Monday 7 September 2026
Duration
2 years
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
The IT Operations Department consists of 6 technical teams, who are responsible for the following IT functions:
Desktop Team - Build/Delivery/Installation of PC devices, printers, and iPads/iPods. The team are responsible for the deployment and maintenance of operating systems and applications. Working with end users to carry out investigation and troubleshooting to ensure the systems work within a prescribed service level. The team are also responsible for patching devices into network ports and undertake switchport configuration. Maintenance/repairs are also dealt within the team as well as patch management.
Server Team - Build and manage the core data centre server environments. They are responsible for the deployment, support and maintenance of server hardware and operating systems, including the management of the environment to ensure high levels of availability are achieved. This includes technologies such as Windows Server OS, VMware virtualisation and Veeam Backup Suite.
Networks Team - Design, Build and manage the network infrastructure to work within prescribed service levels to ensure high levels of availability. The Team are responsible for Cabling (both Copper and Fibre), Communications cabinets, Routing, Switching, Firewalls, UPS and many leased line type connections for Community Sites.
Telephony - Design, Install and manage the telephony environment (both VOIP and Mobile), as well has hosting call centre functionality for both Primary and Acute health care.
Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently to the correct teams. They are also the lead for the Change Advisory Board for the Trust.
Cyber Security - Ensure the Trust is maintaining a safe and secure IT network including penetration testing.
It is envisaged that the successful candidate will rotate through these teams to gain a broad knowledge of the IT function within a Healthcare environment.
Duties will include:
* To support the IT Operations teams in all aspects of relevant service delivery
* To assist in maintaining a high standard of customer service to the South Devon Health Community
* To support the IT Operations teams in the day to day running and delivery of services provided by the department
Primary duties and areas of responsibility:
* Ensure appropriate and accurate documentation is recorded relevant to the role
* Support and assist the IT Operations teams on a day‑to‑day basis as workload determines, reacting to changes in priorities as service dictates
* Participate in monitoring IT Service Desk requests
* Dealing with telephone calls and enquiries efficiently in a polite and professional manner
* Prioritise own workload to meet deadlines
* Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service
* With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role
* Attend review meetings with Line Manager
Communication ans working relationships:
* Internal: All members of staff
* External: Local Trust’s, other Hospitals, GP Practices, Patients, Members of the public
* This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive, It may be reviewed in the light of changing circumstances following consultation with the post holder and line manager
This job description is to be read in conjunction with all current TSDFT policies & guidelines.
Where you’ll work
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH DEVON COLLEGE
Training course
Information communications technician (level 3)
* Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* Apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades, either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system’s performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network‑related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy
Requirements
GCSE in:
* English or equivalent (grade 4 or above)
* IT or equivalent (grade 4 or above)
* Maths or equivalent (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
* Initiative
* Non judgemental
* Flexible
* Self motivated
* Positive
* Organised
* Professional
* Interest in IT
Other requirements
* This vacancy is based at Regent House in Torquay
* Please ensure that you have suitable travel arrangements to fulfil the role
* Interviews will be held during May/June 2026 with a view to appoint for a start date in September 2026
About this employer
Our people are caring, committed and inclusive, with a strong focus on delivering high‑quality outcomes. We take a strengths‑based, solution‑focused approach and actively encourage creative thinking, innovation and positive change where it leads to improvement. If you share our values and vision, and are passionate about supporting people with what matters most to them, you could be a valuable addition to Team Torbay and South Devon.
* On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS
The contact for this apprenticeship is:
SOUTH DEVON COLLEGE
Camelia Grosu
camelia.grosu@nhs.net
The reference code for this apprenticeship isVAC2000017692.
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