Jaggi and Co are an Independent, award‑winning Insurance Broker with longstanding client and insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of the wider JMG Group which are a top 30 UK broker, placing £350m+ Gross Written Premium annually.
About the role
We are looking for a motivated and detail‑driven Household & Residential Landlord Account Handler to become a key part of our growing team. In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day‑to‑day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family‑run company can offer.
Key Skills Required
* Working understanding of household insurance policies to include bedroom‑rated and HNW requirements
* Working understanding of residential landlord covers and associated requirements
* Knowledge of underwriting terms, policy wording, and coverage limits
* Ability to process mid‑term adjustments, renewals, and claims queries
* Investigation skills to resolve policy issues and coverage gaps
* Clear communication with clients, brokers, and insurers; thinking pro‑actively about risk and protection for the client
* Ability to explain complex policy details in simple terms
* Professional email and phone etiquette
* Strong listening skills to understand client needs
* Keeping track of deadlines (renewals, endorsements, documentation)
* Professional and trustworthy
* Team player but able to work independently
* Computer and keyboard skills
* Navigation of standard office PC systems
* Essential working knowledge of Microsoft Word and Excel
* Working knowledge of insurer platform systems; use of Open GI (MISYS) would be beneficial
* Accurate data entry and documentation of customer information in line with industry and FCA regulations and GDPR
Salary, Benefits & Hours
* Generous salary (depending on experience)
* Monday to Friday 8:30am to 5:30pm
* Parking onsite
* 28 days holiday
* Pension
* Learning & development support
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