Overview
The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team sets strategic direction for patient safety, delivers on reactive and proactive patient safety improvement work, and provides education and training to enable frontline staff to keep patients and staff safe.
The job purpose for the Patient Safety Improvement Facilitator is to support delivery and embedding of a culture of continuous learning and quality improvement within the Trust. They will lead day-to-day delivery and development of key workstreams to ensure service improvements and the key objectives of the patient safety strategy. The post holder will use systems thinking, human factors understanding and just culture principles to address safety incidents to maximise learning and support services to embed safety improvements. The post holder must hold a full, valid UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Main duties of the job
* Act with integrity, be professionally responsible and accountable for own workload, and develop good working relationships with clinical and operational staff.
* Support the development of systems and processes to enable oversight of themes and trends from quality data and work with staff and partners to seek opportunities that will improve safety and implement programmes that deliver effective and sustainable change.
* Facilitate after-action reviews (AARs), ensuring correct involvement and that attendees are prepared and supported.
* Communicate highly complex, sensitive and distressing information effectively to a range of stakeholders including patients, families, carers and staff, while demonstrating compassion, empathy and support.
* Support organisational resilience to react promptly to adverse events (safety-I) and promote learning from everyday work (safety-II).
* Participate in the development of key transformational programmes, strategies and priorities, clearly outlining milestones, risks and outcome measures, working closely with stakeholders.
About us
We are the Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, with specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC. We care for over 2,000 people in our hospitals and 54,000 in the community each year. We employ over 3,800 people from 66 nationalities, serving diverse communities. We value kindness and compassion as standard and recognise every role as vital in providing excellent care.
Our strategy
Our mission – We deliver brilliant care through brilliant people. Our vision – To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
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Details
Date posted: 12 September 2025
Pay scheme: Agenda for change
Band: Band 7
Salary: £47,810 to £54,710 per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 380-SS0687
Job locations: Eastern & Coastal Area Offices, St. Martins Hospital, Canterbury, CT1 1TD
Job responsibilities
Provide training and support to teams including induction on patient safety and incident reporting and handling.
Provide Duty of Candour/Being Open training to staff.
Be responsible for liaising with Directorates on patient safety incidents and learning responses.
Assist the Head of Patient Safety and Quality and Safety Manager in collating and analysing complex data to support reporting of KPIs, achievement of compliance and assurance and completion of board reports.
Diversity and inclusion
At KMPT, we are serious about diversity and inclusion and are building this into our DNA. We welcome applications from people from diverse backgrounds and encourage applications from under-represented communities for more senior roles, like this one.
Person Specification
Education and Registration
* Educated to degree level or equivalent.
* Evidence of study at Masters or equivalent level.
* Registered Healthcare Professional or relevant experience in a clinical role within healthcare.
Experience
* Experience of working in a mental health trust.
* At least two years\' experience of working for the NHS.
* Experience working with multi-disciplinary teams in a healthcare environment.
* Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Desirable
* Registered Healthcare Professional.
* Leadership/management qualification or equivalent experience.
* Training as an After-Action Review facilitator or willingness to work towards.
* SEIPS framework or equivalent training.
Knowledge and Skills
* Record keeping and case tracking skills.
* Strong communication and interpersonal skills, including observation and listening.
* Ability to analyse, interpret and synthesize complex information; present key messages to senior audiences.
* Ability to produce clear, high-quality reports for a range of audiences including patients, families and carers.
Disclosures
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to check for previous convictions.
Employer details
Kent & Medway NHS & Social Care Partnership Trust
Eastern & Coastal Area Offices, St. Martins Hospital, Canterbury, CT1 1TD
Employer's website: https://www.kmpt.nhs.uk
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