Customer Service Representative
Role details
Hybrid role based in Leeds, working 3 days in the office and 2 days remote after probation, with a varied Monday to Friday shift pattern. Salary is £27,500, working 37.5 hours per week, with a planned start date of 23rd March 2026.
The role
The role exists to handle detailed customer queries, maintain high service standards and build trust in these products. You'll work across multiple channels in a specialist contact centre, resolving issues efficiently while managing the pressures of a high-volume environment.
What you'll be doing
Answering inbound calls and having the right conversations to fully understand customer needs.
Taking personal ownership of each interaction and following it through to resolution.
Providing information, managing customer access, responding to enquiries and handling complaints across phone, written and social channels.
Navigating multiple internal systems while talking to customers and recording accurate information.
Working a rotating shift pattern between 7:45-16:15 and 9:15-17:45, plus one week every eight weeks on a 12:30-21:00 shift once trained in international dealing.
What we're looking for
Experience in a contact centre environment working with complex products.
Strong customer focus and a genuine motivation to help customers.
Excellent listening and communication skills, with the ability to build rapport quickly.
Proficient IT skills and confidence using multiple systems at the same time.
Ability to multitask, process information and make decisions while speaking with customers.
Confidence to work independently and escalate issues appropriately.
A collaborative team player who contributes to a positive work environment.You'll receive a comprehensive induction, ongoing support and a clear three-tier progression path based on performance.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age