TUI
Here at TUI, we’re an inclusive company with a culture of care. Join our Retail Team as a Deputy Manager at our Hayes inside Next shop, where you'll work alongside the manager to lead, inspire, coach, and develop a large team. Your team will become destination experts, recommending and selling holidays, cruises, UK breaks, and additional products, while achieving sales and service targets through exceptional customer service. You’ll prioritize creating unforgettable holiday experiences for our customers, making us the best-loved holiday company.
As part of our commitment to excellent customer service and flexibility, you'll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.
ABOUT OUR OFFER
- Competitive starting salary of £14.32 per hour
- Opportunities to earn commission and discretionary bonuses for exceeding targets
- Fantastic holiday benefits, discounts, special offers, and options to purchase additional TUI time off
- Comprehensive Health and Wellbeing benefits across Financial, Health, Social, Community, and Career areas
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Lead by example, embodying company values to inspire your team and deliver excellent customer service
- Use your personality and experience to guide, coach, and develop your team to reach high performance standards and foster engagement
- Assist your manager in developing the team to be proactive in investigating and resolving customer questions or complaints. Take ownership when necessary
- Work with various systems to enhance your knowledge and improve our customers' digital journey
- Monitor and report on customer feedback, identify trends, improve customer satisfaction and loyalty
- Assist with recruiting talent, maintaining high engagement levels, and reducing attrition
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