Overview
Nwando Care is looking for an exceptional, compassionate, and experienced individual to join our team as a Field Care Supervisor in the Haringey/Barnet area. This is a pivotal role that goes beyond typical supervision. You will be the crucial link between our Service Users, our dedicated Carers, and the wider management team. You will blend essential hands-on care with critical clinical and people management, driving the standard of excellence across your patch.
Responsibilities
* Clinical Leadership & Care Delivery (Minimum 50% of time): Assessments & Planning — Conduct comprehensive initial visits, set up robust care packages, and complete all necessary paperwork, including detailed risk assessments for new Service Users.
* Essential Support — Participate in the out-of-hours on-call rota alongside other senior staff, ensuring continuous support is available when needed.
* Team Management & Quality Assurance (QA): Mentoring & Training — Introduce Carers to new clients and provide essential practical training to new team members, ensuring they meet Nwando Care\'s high standards.
* Supervision & Support — Directly supervise Carers operating within the Haringey/Barnet area and undertake regular Quality Assurance (QA) visits to monitor and review care standards.
* Stakeholder Engagement — Actively participate in service reviews and care conferences with social workers and liaise with other professional colleagues (e.g., Occupational Therapists) to continually review and amend care packages.
* Communication & Compliance: Reporting — Be proactive in reporting back to the Care Co-ordinators on any issues concerning the delivery of care, Service User complaints, or resource issues to inform recruitment planning.
* Partnerships — Develop positive, productive relationships with all external agencies involved in our Service Users\' care, helping to further the company\'s reputation and business in the area.
What You Will Need
* Proven experience working within a community care or domiciliary care setting.
* Exceptional organisational and communication skills.
* A compassionate, person-centred approach, grounded in the desire to deliver outstanding care.
* Crucially, you must be a driver with your own vehicle, as travel throughout North London is required for this field-based role.
* Car allowance (on top of the salary!)
* 30 days annual leave
* Refer-a-friend scheme
* Monthly lunches on us
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