Job Description - Community Housing Assistant (25803)
Job Title: Community Housing Assistant - (25803)
Description:
We are looking for a Community Housing Assistant to join our team. This role offers hybrid working, combining home, office, and community-based work. It is a permanent, full-time position (37.5 hours per week) with flexible working arrangements. The salary is approximately £24,638, depending on experience, plus benefits including a Health Cash Plan.
About the Role:
This is an excellent opportunity for a Community Housing Administrator to become part of our dedicated housing team in the South Region. You will be the face of our organization, providing face-to-face support to our communities. If you enjoy variety, engaging with customers, and developing a career in housing, this role is ideal for you.
Typical Duties:
* Engaging with customers to understand their needs and support community development.
* Assisting housing managers in managing their areas to improve local neighborhoods.
* Managing processes related to empty properties, liaising with authorities, conducting estate inspections, and coordinating with contractors.
* Performing routine safety and compliance checks in buildings and communities.
* Updating records, managing orders, and arranging payments for works.
Candidate Qualities:
* A proactive, positive attitude and good organizational skills.
* A passion for delivering excellent customer service and helping others.
* Ability to collaborate effectively with colleagues and external partners.
* Understanding of housing management, law, and universal credit is desirable but not essential.
* Competence in using technology to update customer records.
* Ability to work independently in community estates, with access to a vehicle for business use (mileage paid).
Note: Due to current sponsorship restrictions, we cannot offer sponsorship to external candidates at this time. This is under regular review.
Team and Work Environment:
You will be part of Sonia's team, passionate about community support. The team is newly formed and dedicated to helping customers sustain their tenancies. We value support and regular meet-ups at our London office.
Job Details:
* This role is hybrid, involving office, community, and remote work.
* Flexible working hours can be discussed during the interview.
* Work primarily Monday to Friday, with occasional evenings for customer meetings.
* Must have a vehicle insured for business purposes; mileage paid.
* A Standard DBS check is required, paid for by us.
Our Values:
We foster an inclusive environment where everyone can be themselves. Our diversity networks support all colleagues, making Home Group a great place to work.
Benefits:
* 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
* Health Cash Plan covering dental, optical, prescriptions, and more.
* Discounts on groceries, holidays, and products like phones and bikes.
* Opportunities for career growth within the organization.
* Recognition for wellbeing, with tools and support available.
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