As WMS/ WCS & Software Solutions Specialist, you will play a pivotal role in designing, implementing and supporting software-driven warehouse management systems (WMS/ WCS) within automated solutions.
You'll collaborate across technical and commercial teams to deliver scalable, high-impact digital solutions that optimize material flow, fleet performance, and customer operations.
Liaising with sales colleagues to support on large scale project quotes, your input and skills are pivotal in a project's success and delivery.
This role will be home-based & will require a high degree of autonomy and travel in the UK&I and occasional travel to EU for intercompany meetings. This will involve overstays from home as required during implementation phases and on-site meetings.
We offer:
Key Responsibilities
* Lead the configuration, deployment, and support of WMS platforms, utilising KION WMS/ WCS and related modules.
* Collaborate with sales, engineering, and customer teams to define software requirements and deliver tailored solutions.
* Integrate WMS with customer ERP systems and digital tools, ensuring seamless data exchange and operational visibility.
* Develop and maintain documentation, training materials, and support guides for internal and external stakeholders.
* Support digital twin and simulation initiatives to visualise warehouse performance and identify optimisation opportunities.
* Troubleshoot software issues and provide technical support during implementation and post-deployment phases.
* Stay current with emerging technologies in intralogistics, automation and software integration. Be the product expert for WMS and software in UK&I.
* Collaborate our intercompany teams to define and deliver improvements in our software and WMS offerings that allow us to lead by example.
* Identify further opportunities to expand WMS and software with customers as an ongoing maintenance and review of site operations.
* Accountable for delivery, implementation/execution of all software and WMS related elements for all projects.
* Liaising with the Automation project manager, ensuring supplier costs are tracked, managed/monitored and time keeping is recorded through use of KION resource tracking tools.
* Test and validate overall solutions and certify conformity of said solutions as part of remit/presentation to sales teams/customers.
* Facilitate controlled demonstrations at the branded demo centres or on customer sites to promote and further push our technical offering.
* Support on proof of concept (PoC) configuration of automated solutions involving WMS or software on customer operations.
* Customer facing software SME, competent to present to customers overall solution (costs, deliverables etc).
Required Skills & Experience
* Proven experience in WMS implementation, software integration or intralogistics automation.
* Strong understanding of warehouse operations, fleet coordination, (mobile automation) as well "stationary automation" (shuttle, stacker cranes etc.) and digital transformation.
* Experience of Manual and Automated warehouse trucks.
* Proficiency in software platforms such as SAP or similar logistics systems.
* Familiarity with APIs, data mapping, and system architecture.
* Excellent communication and stakeholder management skills.
* Ability to work independently and collaboratively across cross-functional teams.
* Experience in VBA (Visual Basic for Applications)
* Experience in SQL (Structured Query Language)
* Experience in - C# fullstack development, .Net, SQL Server, MySQL, PostGres or similar
* Good commercial awareness and business acumen.
* Good IT, numeracy, and communication skills – both written and verbal with the ability to communicate to internal and external stakeholders.
* A team player and have a flexible approach to working
* Strong problem-solving skills
* Self-motivation
* Good listening skill
* Attention to detail
* Full driving License
Desirable Attributes
* Experience with software tools (e.g, VNA Navigation Interface).
* Knowledge of simulation, modelling or digital twin technologies.
* Background in industrial automation, robotics or logistics software.
* Agile mindset and proactive approach to problem-solving.
* Experience in Scripting languages such as Python or Powershell.
* Experience in API integration (REST/SOAP) through ERP systems, IoT devices and or third-party logistics platforms.
* Connectivity/interfacing skills (technology: SAP interface, OPC-UA, REST, TCP/IP, MQTT, Modbus… and format: JSON, HTML, XML)
* Familiar with WMS (Warehouse Management Systems), ERP systems and control technologies (PLC, SCADA)
* MEWP/ IPAF Qualification
* Forklift license
Performance Measures required in the position
Technical & Solution Delivery
* WMS Implementation Success Rate: % of projects delivered on time, within scope and meeting functional requirements.
* System Uptime & Stability: % uptime of deployed WMS solutions and integrations.
* Bug Resolution Time: Average time to resolve software issues post-deployment.
* API/Data Integration Accuracy: % of successful data exchanges between WMS and ERP/third-party systems without manual intervention.
Operational Efficiency & Impact
* Order Fulfilment Accuracy: % of orders processed through WMS without errors.
* Dock-to-Stock Time Reduction: Improvement in time from goods receipt to system availability.
* Picking Efficiency Gains: % improvement in pick rate or reduction in picking errors post-WMS deployment.
* Cycle Time Reduction: Decrease in time from order receipt to shipment.
Customer & Stakeholder Satisfaction
* Client Satisfaction - Based on post-implementation feedback.
* Internal Stakeholder Feedback: Feedback from cross function teams on solution usability and support.
* Training Effectiveness: % of users successfully trained and certified on new systems.
Continuous Improvement & Innovation
* Automation Coverage: % of manual processes replaced or enhanced by automation.
* Change Request Turnaround: Average time to assess and implement approved system changes.
* Adoption of New Features: % of new WMS features or modules successfully rolled out and adopted.
* Additional revenue and upselling of software and WMS related products/services to projects as change requests.
Health & Safety and training
* Health and Safety performance including zero accidents and lost time incidents during project execution.
* Keeping up to date with relevant legislation, guidance and background research on technologies.
* Impact assessments and overall breakdown of Risk assessment to customer as part of planning as part of implantation to avoid any undesirables scenarios.
Tasks and Qualifications:
Interfaces
Internal
* Project Managers
* Service Technical Manager (in Service department) & Senior Director Aftersales
* Service engineers (Linde & STILL)
* Project stakeholders
* Intralogistics Sales Teams
* Inter company SME
External
* Customers
* Technical Experts – 3rd parties/suppliers
* Technical experts from HQ